ACCEPTANCE OF THE TERMS AND CONDITIONS
Receipt of these and deposit payment shall be deemed to constitute qualified acceptance of these conditions.
A £100 deposit is required confirm a booking date in our diary. Without a deposit, the date will not be confirmed and will be considered an enquiry. Dates will be held for no later than 48 hours after initial communication.
The deposit will increase to 10% of complete event cost when bookings are over £1,000.
The remaining balance will be payable 10 days prior to event date. If the payment has not been received by the due date, we reserve the right to charge interest at the rate of 5% or cancel the booking with no return of initial deposit.
We currently only accept bank transfer as form of payment.
CHANGES TO SPECIFICATION
Should the event change from the original quoted specification then your costing will be revised accordingly.
The minimum cancellation charge is the £100 deposit payment.
We regret that we cannot offer any refund if you cancel less than 28 days in advance of the booked appointment. In some instances, we may be able to change the date (as long as the date, time, menu and number of people remain the same), subject to the availability of the chef, but this is not guaranteed.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.
CONDITIONS OF HIRE
The Customer shall be liable for any loss or damage to equipment or property provided by the Company that is not of fault of byMolly Ltd. We will try to mitigate any losses as far as possible, and will pass on any charges at cost.
We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens our team will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings may be issued against you.
The Company shall make reasonable efforts to perform their obligations under contract but shall not be liable for any delay or other failure to perform any part of the contract as a result of factors outside of our control.
Final numbers for bookings will need to be confirmed in writing 10 days prior to event date if different from initial quote. We’ll endeavour to fulfil an increase in guest numbers if informed with less than 10 days of the date. If we’re unable to fulfil the guest amount change after informing post the 10 days, this does not entitle you to any kind of refund or free cancellation.
We cannot guarantee that any produce on our menu is totally free from nuts, nut derivatives or other allergens to which guests may have a serious reaction to as we cannot operate in a trace-allergen free environment. We would therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly to arrange an alternative to the best of our ability. Please inform us of any dietary requirements that you have and we will accommodate this into your meals. We cannot be held responsible if you do not inform us of any allergies or intolerances.
A claim that the Services are not in accordance with the Contract will not be accepted by the Company unless written notice is given to the Company within five days of the provision of the Services, stating the grounds of the claim and enclosing any supporting evidence.
Anyone who looks under the age of 25 will be asked for identification to prove they are over 18 years of age.
We cover the majority of the North of England including Yorkshire, Cheshire, Lancashire and parts of Derbyshire. If you would like to know if we cover your area please get in touch. We would be happy to discuss this with you. Places further than 15 miles from our HQ may incur a travel fee.